1. Is Dr. David Jack skincare tested on animals?
No, we are proud to be cruelty-free.
2. How long will a Dr. David Jack 30ml bottle last?
Lotion - 3 Months
Supplements - 1 month
3. Do the products contain perfumes?
4. Once I place my order, can I change the delivery address?
Please contact our customer care team as quickly as you can on info@drdavidjack.com and we will make sure the order goes to the correct address.
5. Where is my package?
Please contact our customer care team on info@drdavidjack.com to get further information on your tracking details.
6. What if my package arrives damaged?
Alternatively, we can send a replacement product, please return to info@drdavidjack.com and we can provide a full refund.
7. Can I exchange a product?
8. The product I want is out of stock, will It be available again?
Yes, we will let you know when a product is back in stock.
9. Where can I purchase Dr David Jack products?
Space NK - Regent Street, London, UK
Oberpollinger – Munich
Alsterhaus - Hamburg
10. What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, American Express, Paypal and Visa- and American Express.
11. Can I change or cancel my order once it has been placed?
Yes please just contact customer services at info@drdavidjack.com
12. Is your packaging recyclable?
Yes, all of our packagings are recyclable.
13. Are your products safe for all ages?
As our products contain active ingredients, we advise avoiding using on children.
14. Does Dr David Jack use parabens?
No, our products don't contain any parabens.
15. Is it safe to use your products while I’m pregnant/nursing?
Please refer to restrictions (if any) on the individual product.
More questions?
Please contact info@drdavidjack.com with any other questions you may have. We look forward to helping you as best we can.
