1. Is Dr. David Jack skincare tested on animals?
No, we are proud to be cruelty-free. Although all of our products are currently plant based, we are in the process of having all formulas accredited by the vegan society and have use of the leaping bunny logo.
3. Do the products contain perfumes?
4. Once I place my order, can I change the delivery address?
Please contact our customer care team as quickly as you can on skincare@drdavidjack.com and we will make sure the order goes to the correct address.
5. Where is my package?
Please contact our customer care team on skincare@drdavidjack.com to get further information on your tracking details.
6. What if my package arrives damaged?
Alternatively, we can send a replacement product, please return to skincare@drdavidjack.com and we can provide a full refund.
7. Can I exchange a product?
8. The product I want is out of stock, will It be available again?
Yes, add your email address on the product page to register for a notification to be the first to hear when it is back in stock.
9. Where can I purchase Dr David Jack products?
A list of all our stockists can be found here
10. What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, American Express, Paypal and Visa- and American Express.
11. Can I change or cancel my order once it has been placed?
Yes please just contact customer services at info@drdavidjack.com
12. Is your packaging recyclable?
We are aware of how much waste there is in the beauty industry, and we are striving to always improve on our packaging options without effecting the efficacy of the products. We have fully recyclable glass and plastic bottles for all our products. However for products with a pump please unscrew the pump from the bottle and pop the bottle part into the recycling. You can recycle the pump if you take it apart and remove the metal ball and spring.
13. Are your products safe for all ages?
As our products contain active ingredients, we advise avoiding using on children.
14. Does Dr David Jack use parabens?
No, our products don't contain any parabens.
15. Is it safe to use your products while I’m pregnant/nursing?
We recommend consulting your doctor or medical practitioner for advice on any change in skincare formulas.
More questions?
Please contact skincare@drdavidjack.com with any other questions you may have. We look forward to helping you as best we can.
Where are your products made?
We are proud to be made in the UK. Dr.David Jack worked alongside a cosmetic chemist, to create cutting edge, unique formulations that are protected by IP rights.
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