Delivery & Returns
All of our delivery options are sent tracked and you’ll be sent the tracking code once your order leaves our warehouse.
Please note if your order is placed outside of the UK, you may incur Brexit or other ROW customs related charges.
UNITED KINGDOM
We offer two shipping speeds:
- Standard Royal Mail tracked 2-4 working days - FREE
-
Express Royal Mail tracked 1-2 working days - £5
WORLDWIDE
EUROPE
EU Orders may incur Brexit or other ROW customs related charges.
Free standard delivery on EU orders over £200
Standard delivery – £10
3 - 5 working days
USA, CANADA, SOUTH EAST ASIA, MEXICO
Free standard delivery on international orders over £200Standard delivery – £15
5 - 10 working days
AUSTRALIA, NEW ZEALAND, INDIA, UAE
Free standard delivery on international orders over £200
Standard Delivery – £20
5 - 10 working days
SOUTH AMERICA, MIDDLE EAST, AFRICA
Free standard delivery on international orders over £200
Standard Delivery – £35
5 - 10 working days
REST OF WORLD
Free standard delivery on international orders over £200
Standard Delivery – £20
5 - 10 working days
RETURN INFORMATION
WHAT IS YOUR RETURN POLICY
You are welcome to return or exchange any unwanted items to us (providing they are unused and in their original packaging) within 14 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
Please note returns are sent at the customers own cost and tracking is advised.
We will confirm when we have received your returned item and will begin a refund. Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.
Please contact us on skincare@drdavidjack.com to request a return.
Once you have contacted the team and your return request has been confirmed, please return the item to:
Dr. David Jack Clinic
96 Harley Street
London
W1G 7HY
We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Clinic.