REPLENISH. RENEW
SUBSCRIBE & SAVE
SAVE UP TO 20%
ON OUR AWARD-WINNING PRODUCTS.
The most streamlined way to replenish your skincare essentials, simply select “Subscribe & Save” while shopping, and we will automatically send your products to you based on your chosen delivery frequency. You can skip a delivery, pause or cancel at any time.
Consistency is the key to glowing results!
subscribe Benifits
SAVE UP
TO 20%
Save up to 20% off your first purchase and all recurring orders.
COMPLIMENTARY SHIPPING
Free UK shipping for speed, ease and convenience.
OPTIMAL SKIN
RESULTS
Consistency delivers results, and subscriptions ensure you never miss a dose!
TAILORED TO
YOUR SKIN
Receive what you need, when you need it for radiant results.
PAUSE, SKIP OR
CANCEL ANYTIME
Easy, fuss-free control at your fingertips. Simply update your delivery frequency and we’ll do the rest!
Exclusive
Access
Be the first to know about Dr. Jack’s latest skincare innovations and launches.
How it works
Select ‘subscribe and save’ when purchasing your chosen product(s).
Decide how often you’d like the product delivered to you using our recommendations.
Change the delivery frequency or pause at
any time.
FREQUENTLY ASKED
QUESTIONS
How do I set up a subscription?
To start your subscription, simply visit any Dr David Jack product page and:
1. Choose 'Subscribe & Save 20%'
2. Choose the frequency you want to receive your delivery, for example 'Delivery every 4 weeks'.
3. Click on 'ADD TO BAG'
You can then review your order and proceed to the secure checkout.
Once you've placed your subscription order, your product will be shipped to you automatically according to your frequency.
What are the benefits of subscribing?
There are lots!
As well as automating your deliveries, so you're less likely to run out of supplements and more likely to feel the benefits, you'll also benefit from:
- Save up to 20% off every order + free shipping.
- Earn Reward points on every order.
- Easy fuss-free control at your fingertips. Manage everything from your portal by logging in to your Dr David Jack account. Skip deliveries, change your charge dates, payment details, products and more.
- Cancel in your portal anytime. You don't have to call us or jump through hoops. You're totally free and not tied in.
- Optimal skin results with consistency.
How do I manage my subscription?
When I try to log in, the website doesn't recognise my email address.
You'll need to activate your Dr David Jack account before you can use it. Create a Dr David Jack account HERE.
Or, you can access your subscription portal HERE to request a login code.
If you do have any problems, just drop us an email at skincare@drdavidjack.com
Can I skip my delivery this month?
You can.
Simply log into your account HERE.
From your Subscriptions Overview, select 'MANAGE SUBSCRIPTION' next to the product you'd like to change and you'll find the option to 'SKIP SHIPMENT'.
Can I change how often I get my deliveries?
Yes, of course - you're completely in control.
You can adjust your delivery frequency by logging into your account HERE.
Click 'MANAGE SUBSCRIPTION' for the product you want to update.
1. You'll see a 'DELIVERY SCHEDULE' section, allowing you to edit your frequency.
2. You can also edit your 'NEXT CHARGE DATE' section if you have a particular shipment date in mind.
How can I update my shipping address?
Simply log into your account HERE, and follow these steps:
If all your subscriptions products have the same shipping address assigned
1. You can update for all via 'SHIPPING ADDRESSES', in the navigation menu of your subscriptions portal.
2. Click the drop down arrow next to the address you want to edit and click 'EDIT SHIPPING ADDRESS'. You'll be able to update your details and hit Save.
If you want to change the shipping address for a specific product
1. Click 'MANAGE SUBSCRIPTION' next to the product you'd like to update.
2. You'll see a SHIPPING ADDRESS section that you can Edit.
Can I cancel my subscription anytime?
Absolutely, you're in charge.
To cancel, log into your Dr David Jack account HERE.
From your Subscriptions Overview select 'MANAGE SUBSCRIPTION' next to the product you wish to cancel. You'll find a 'CANCEL SUBSCRIPTION' option when you scroll down to the bottom of the page.
You can also re-activate your subscription if you change your mind.
How can I see when my next delivery is due?
Log into your Dr David Jack account, HERE.
Click 'MANAGE SUBSCRIPTION' next to your active subscription product.
Your next charge date will be shown in the 'NEXT CHARGE DATE' section box. You have until 10am on the day of your charge to make any changes. Click the arrow to adjust your charge date.
How do I add another product to my subscription?
Log into your account HERE. Once you've clicked through to your Subscriptions portal, you'll see a button allowing you to 'ADD A PRODUCT'.
When will I be billed for my subscription?
When you purchase a subscription, you’ll be billed that initial day for your first order and every time it recurs after that. You can adjust your subscription frequency, charge dates or skip deliveries from your Dr David Jack account HERE.
How do I update my payment method?
Log into your account, HERE.
1. Click through to your subscription portal and from the subscription navigation menu select 'PAYMENT METHODS'.
2. Click the drop down arrow next to your expired payment details and then Edit.
3. Request to 'SEND UPDATE EMAIL'. You'll be emailed a billing form to the email address associated with your subscription.
What if my payment fails?
No problem. We'll always let you know via email if there is an issue with your payment method.
After your first charge error, you'll receive an email asking you to update your payment information. You can do this by logging in to your Dr David Jack account HERE and following FAQ How do I update my payment method? (above).
If a payment card is declined, the software will make 8 charge attempts, every 6 days, before cancelling your subscription.
Can I earn and redeem Loyalty Points on my Auto-replenishment order?
Can I earn and redeem Loyalty Reward points against a Subscription?
Earn
Yes. You'll automatically accrue Reward Points on your initial and every Recurring order that's processed.
Redeem
Unfortunately, Rewards points can only been redeemed against one-time product orders and not subscriptions.
We are working on changing this soon, so please sign up to our newsletter HERE to not miss out of this offer.
As a reminder, with Subscribe & Save you benefit from up to 20% off your products.
What if I have another question?
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