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Careers
As we expand, we are always on the look out for new talent. Whether your experience is as a doctor, aesthetician, front of house or operations, we are keen to hear from you and will always keep you in mind if we do not currently have a vacancy for you.
If you believe you would be an excellent addition to our valued team please get in touch with your CV and a cover letter, email clinic@drdavidjack.com where one of the team will be get back to you.
OPEN ROLES
MASTER AESTHETICIAN
LONDON
Job Description
Dr David Jack Clinic requires a dedicated and dynamic Master Aesthetician to join our team in our new clinic in London. This role is pivotal in maintaining the smooth operation of our clinic treatments, delivering exceptional customer care, and ensuring the very highest quality of treatments and experience for our patients. Please note, this is not an injector role.
Please note this is a full time role (40 hours per week) and the successful candidate might be required to work within the core hours of 8am - 8pm and every second Saturday.
The following experience/skills are fundamental to the Master Aesthetician role:
- Minimum qualification NVQ level 4 or 5 Laser Skin Therapist.
- Minimum 2 years of experience in aesthetic clinic setting / spa industry.
- Industry knowledge and a solid understanding of clinical procedures and standards in relation to health and safety and medical standard compliance e.g. CQC.
- Have a passion for supporting a safe and compliant clinic and create a culture where best practice is carried out at all times.
- Outstanding customer service experience within a luxury setting and experience in performing high-end treatments, experience working with high-profile/A-List clientelle.
- Passion for, and knowledge of, the aesthetics industry and skincare.
- Excellent conversion & sales skills Highly motivated individual with attention to detail and excellent time-management skills to ensure clients are seen on time, and the ability to prioritise tasks in an efficient manner.
- Ability to analyse and develop opportunities for improvement in day to day processes and implement innovative solutions.
- Willingness to support marketing, accounts, PR and e-commerce teams where necessary.
- Experience in managing challenging situations with sensitivity and confidentiality.
- A desire to be part of a growing business Proficiency in Microsoft Outlook and previous use of CRM booking systems
Responsibilities include:
- Conducting detailed, well-informed skin consultations, including potential risks, side effects and contraindication advice of treatments, as well as post-treatment follow-up and aftercare advice.
- Providing tailoring detailed treatment and skincare recommendations for clients, referrals to and collaboration with your fellow practitioners to ensure a holistic and comprehensive journey for all patients.
- Managing patients' skin care journeys, collaborating with colleagues to provide seamless service delivery including follow-ups with clients and supporting Front of House team with treatment related queries
- Providing the highest quality delivery of treatments, ensuring consistently and excellent level of service is provided for all patients.
- Offering a warm welcome to all patients, ensuring a seamless journey throughout their clinic experience, where confidentiality and respect is maintained at all times.
- Creating and maintaining clinical records, ensuring they are accurate and up-to-date whilst ensuring all clinic procedures and data protection requirements are followed in relation to client records prior to, during and after appointments.
- Assisting with day-to-day clinic operations, including opening and closing procedures, ensuring the treatment rooms and reception areas are maintained to the highest standards.
- Ensure treatment rooms are well-stocked and maintain professional stock levels at all times and inform Clinic Manager of low stock to maintain professional and efficient stock levels
- Comply with our sustainability goals, aligned with our pending B-corporation registration, through maintenance of our energy saving and waste reduction policies, as well as upholding our sustainability and charitable policies at all times.
- Driving the sales of products and services to maximise sales and performance stats for the clinic as well as encouraging referrals to fellow practitioners.
- Liaison with our marketing team around promotion and press opportunities.
- Staying up to date with developments in the industry, participation in training programmes for continual professional development and knowledge enhancement within the company. This may require occasional travel to other Dr. David Jack clinics from time to time.
PATIENT CO-ORDINATOR
EDINBURGH
Job Description
Our Patient Co-ordinator role at Dr. David Jack’s Clinics is one of the utmost importance. You are the first point of contact for all clients and the last at they leave the clinic doors, therefore it is integral you represent the brand to the highest quality and offer immaculate customer service. Whether they are new to clinic or have been loyal to the clinic for a number of years which many of our clients have been, we provide excellent customer service throughout the client’s journey providing a personalised and luxury experience for every client.
Requirement to work within the core hours of 10am - 6pm and every second Saturday.
The following experience/skills are fundamental to the Patient Co-ordinator role:
- Previous experience in receptionist/front of house/admin role
- Excellent level of written and verbal communication skills
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
- Friendly, people-person with excellent attention to detail
- Outstanding customer service experience within a luxury setting
- Passion for and knowledge of the aesthetics industry and skincare
- A desire to be part of a growing business
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
- Time-management skills and ability to prioritise tasks in an efficient manner
Responsibilities Include:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
- Performing a variety of administrative and clerical tasks, offering administrative support across the organisation where needed
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
- To manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
- Stock management and monitoring collections and deliveries, including unpacking of stock and arranging displays of such and updating the stock count in the CRM system and sending stock count to accounts
- Supporting on PR, marketing and clinic events (please note these may be on evenings and/or weekends)
