Frequently Asked Questions

1.Is Dr David Jack skincare tested on animals?
- No, we are proud to be cruelty-free.

2. How long will a Dr David Jack 30ml bottle last?
- Lotion - 3 Months
  Supplements - 1 month 

3. Do the products contain perfumes?
- No

4. What shipping options do you offer and what do they cost?
- We offer a next day delivery and Saturday delivery if ordered before 12 pm on    a Friday.

5.When will my order ship?
- If ordered before 12 pm - on the same day. If ordered after 12 pm it will be shipped the next day.

6. How long will it take for my order to arrive?
- Your order should arrive the next day if ordered before 12 pm.

7. Once I place my order, can I change the delivery address?
- Please contact our customer care team as quickly as you can on and we will make sure the order goes to the correct address.

8. Where is my package?
- Please contact our customer care team on to get further information on your tracking details.

9. What if my package arrives damaged?
- Alternatively, we can send a replacement product, please return to and we can provide a full refund.

10. What is your return policy?
- All returns to be made within 14 days of purchase.

11. Can I exchange a product?
- Yes. If it is unused

12. Do I have to pay return shipping costs?

13. The product I want is out of stock, will It be available again?
Yes, we will let you know when a product is back in stock.

14. Where can I purchase Dr David Jack products?
- Space NK - Regent Street, London, UK
Oberpollinger – Munich
Alsterhaus - Hamburg

15. What forms of payment do you accept?
- We currently accept Visa, Mastercard, Discover, American Express, Paypal and Visa- and American Express.

16. Can I change or cancel my order once it has been placed?
- Yes please just contact customer services at

17. Is your packaging recyclable?
- Yes, all of our packagings are recyclable.

18. Are your products safe for all ages?
- As our products contain active ingredients, we advise avoiding using on children.

19. Does Dr David Jack use parabens?
- No, our products don't contain any parabens.

20. Is it safe to use your products while I’m pregnant/nursing?
- Please refer to restrictions (if any) on the individual product.

More questions?
Please contact with any other questions you may have. We look forward to helping you as best we can.