Join Our New Loyalty Programme and unlock Exclusive Rewards When You Shop, Refer Friends, Leave a Review And More.
Simple Steps To Great Rewards
1 point = £0.05, 100 points = £5 credit, 200 points = £10 credit
Male A Purchase
1 point per £1 spent
Refer A Friend
Begin A Subscription
Follow Us On Instagram
Like Us On Facebook
Your Birthday Gift
What You Can Look Forward To
Build up your points and once you reach these milestones, redeem
your rewards upon checkout. Not valid on subscription orders.*Please note our Collective loyalty programme is only applicable to product purchases on site.
I'm so grateful you have chosen to join us on your skincare journey. Our loyalty programme is designed to show this appreciation and help you continue on the path to optimum skin health. I'm confident that if you maintain our simple, streamlined routine, you'll enjoy rejuvenated and radiant results!
DR DAVID JACK
What is The Skin Collective?
The Skin Collective is our newly launched loyalty program, aimed at rewarding our loyal Dr. David Jack customers and helping you on your skin health journey. You will earn points when purchasing with us, as well as for other activities (such as referring friends, and following us on Instagram) which you can use against future purchases.
How can I become a member?
You will be able to join The Skin Collective by creating an account via drdavidjack.com. Membership is limited to individuals only and is limited to one account per individual. A valid email address is required to register for the program.
If you already have an account, you will automatically be added as a member.
How do I earn points?
You’ll earn 1 point for every £1 you spend; points should arrive in your Dr. David Jack account within 14 days after your order date. But there are many other ways to get rewarded - click the *Earn Points* tab in the menu for full details.
How do I view my point balance?
Once you’re logged into your Dr. David Jack account, you can view your rewards balance in your account dashboard.
How do I redeem my points?
Once you have earned enough points to qualify for a reward, simply log into your account and scroll down to the ‘rewards’ section. Here you will be able to exchange your points for a voucher code. Please note that only one promotional code can be used per order.
Is there a limit to the number of points I can earn?
No. The more purchases you make and activities you participate in, the more points you will earn!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Your reward points history will show a status for each activity:
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer, cancels or returns their order?
In this case, your pending points will become cancelled and will be removed from your points balance.
Why did my account balance go down?
If your account balance has gone down, it will be because you, or someone you referred to, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take up to 48 hours for us to process your activity and provide your points. If you are still having an issue, please contact firstname.lastname@example.org
How soon will my points expire?
Your points will expire after 12 months of inactivity. This will then be cancelled from your Dr. David Jack account.
Will I be able to earn/redeem points at the Dr. David Jack clinic?
Purchases made in our Dr. David Jack clinic will not count towards points within The Skin Collective loyalty programme.
Rewards also can’t be redeemed or claimed in the Dr. David Jack clinic.
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