Frequently Asked Questions

1.Is Dr David Jack skincare tested on animals?
- No, we are proud to be cruelty-free.

2. How long will a Dr David Jack 30ml bottle last?
- Lotion - 3 Months
  Supplements - 1 month 

3. Do the products contain perfumes?
- No

4. What shipping options do you offer and what do they cost?
- We offer a next day delivery and Saturday delivery if ordered before 12 pm on    a Friday.

5.When will my order ship?
- If ordered before 12 pm - on the same day. If ordered after 12 pm it will be shipped the next day.

6. How long will it take for my order to arrive?
- Your order should arrive the next day if ordered before 12 pm.

7. Once I place my order, can I change the delivery address?
- Please contact our customer care team as quickly as you can on info@drdavidjack.com and we will make sure the order goes to the correct address.

8. Where is my package?
- Please contact our customer care team on info@drdavidjack.com to get further information on your tracking details.

9. What if my package arrives damaged?
- Alternatively, we can send a replacement product, please return to info@drdavidjack.com and we can provide a full refund.

10. What is your return policy?
- All returns to be made within 14 days of purchase.

11. Can I exchange a product?
- Yes. If it is unused

12. Do I have to pay return shipping costs?
Yes.

13. The product I want is out of stock, will It be available again?
Yes, we will let you know when a product is back in stock.

14. Where can I purchase Dr David Jack products?
- Space NK - Regent Street, London, UK
Oberpollinger – Munich
Alsterhaus - Hamburg

15. What forms of payment do you accept?
- We currently accept Visa, Mastercard, Discover, American Express, Paypal and Visa- and American Express.

16. Can I change or cancel my order once it has been placed?
- Yes please just contact customer services at info@drdavidjack.com

17. Is your packaging recyclable?
- Yes, all of our packagings are recyclable.

18. Are your products safe for all ages?
- As our products contain active ingredients, we advise avoiding using on children.

19. Does Dr David Jack use parabens?
- No, our products don't contain any parabens.

20. Is it safe to use your products while I’m pregnant/nursing?
- Please refer to restrictions (if any) on the individual product.

More questions?
Please contact info@drdavidjack.com with any other questions you may have. We look forward to helping you as best we can.