- No, we are proud to be cruelty-free.
2. How long will a Dr David Jack 30ml bottle last?
- Lotion - 3 Months
Supplements - 1 month
3. Do the products contain perfumes?
- No
4. What shipping options do you offer and what do they cost?
- We offer a next day delivery and Saturday delivery if ordered before 12 pm on a Friday.
5.When will my order ship?
- If ordered before 12 pm - on the same day. If ordered after 12 pm it will be shipped the next day.
6. How long will it take for my order to arrive?
- Your order should arrive the next day if ordered before 12 pm.
7. Once I place my order, can I change the delivery address?
- Please contact our customer care team as quickly as you can on info@drdavidjack.com and we will make sure the order goes to the correct address.
8. Where is my package?
- Please contact our customer care team on info@drdavidjack.com to get further information on your tracking details.
9. What if my package arrives damaged?
- Alternatively, we can send a replacement product, please return to info@drdavidjack.com and we can provide a full refund.
10. What is your return policy?
- All returns to be made within 14 days of purchase.
11. Can I exchange a product?
- Yes. If it is unused
12. Do I have to pay return shipping costs?
Yes.
13. The product I want is out of stock, will It be available again?
Yes, we will let you know when a product is back in stock.
14. Where can I purchase Dr David Jack products?
- Space NK - Regent Street, London, UK
Oberpollinger – Munich
Alsterhaus - Hamburg
15. What forms of payment do you accept?
- We currently accept Visa, Mastercard, Discover, American Express, Paypal and Visa- and American Express.
16. Can I change or cancel my order once it has been placed?
- Yes please just contact customer services at info@drdavidjack.com
17. Is your packaging recyclable?
- Yes, all of our packagings are recyclable.
18. Are your products safe for all ages?
- As our products contain active ingredients, we advise avoiding using on children.
19. Does Dr David Jack use parabens?
- No, our products don't contain any parabens.
20. Is it safe to use your products while I’m pregnant/nursing?
- Please refer to restrictions (if any) on the individual product.
More questions?
Please contact info@drdavidjack.com with any other questions you may have. We look forward to helping you as best we can.
